Support Portal — Online

UTC+8  ·  Taipei Standard Time  ·  Active Support Hours

Technical Support,
Resolved with Precision.

Submit bug reports and system issues directly to our engineering team. We track, prioritize, and resolve your tickets during our business hours — so nothing slips through the cracks.

Bug Tracking
Priority Escalation
Email Notifications
Full Ticket History

Welcome

Sign in to manage your support tickets

Forgot password?

New to the portal?

Create your account

Get full access — unlimited tickets and priority support

Already submitted tickets as a guest?

Use the same email address to convert your guest account — all your tickets and history will be preserved.

Already have an account?

Protected by reCAPTCHA — Privacy Policy & Terms of Service

Continue as Guest

Enter your email to receive a one-time verification code

Used for ticket updates and verification only — no spam, ever.

Check your inbox

A 6-digit code was sent to

Enter the 6-digit code from your email

or

Identity Verified

Redirecting you to the support portal…

Guest Access Limitations

1 ticket per 24 hours — Guest accounts are limited to one submission per day

30-day ticket retention — Submitted tickets expire after 30 days

💡 Register for free to unlock unlimited tickets, priority queue, and permanent ticket history.